IT Support Technician 1st Line Business Users
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|Job Type||Permanent Full Time|
|Sector||Engineering & Manufacturing Information Technology|
|Salary||Competitive Package Commensurate with Experience and Expectation|
|Job Ref||AA TR 1532|
- COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE:We’re seeking to recruit an experienced IT Support Technician for our award winning, world leading Manufacturing client, based in Rugby. The successful candidate will provide IT support for all employees across all UK sites this can be in person or remotely. Responsible for monitoring and maintaining the IT systems and network within the organisation. Provide efficient desktop support for all business users. Installing and configuring systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
KEY DUTIES & RESPONSIBILITIES:• Install, upgrade, support and troubleshoot XP, Vista, Windows 10, Microsoft Office 2013 and any other authorised desktop applications• Ensures all desktops interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, applications servers and administrative systems• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment and performs remedial repairs if required• Diagnose and quickly resolve a wide range of windows applications and networking issues to help minimize downtime; to support the business and colleagues in finding IT solutions for projects with an innovative approach.• Maintain and update internal documentation; controls the ticketing system and respond promptly to service issues and requests• Plan the general preventative maintenance tasks on computers, laptops and printers ensuring they are all upheld with appropriate checks• Take ownership and responsibility for queries, issues and problems assigned; maintains IT records and tracking for area of responsibility• Develop trends by monitoring and analysing incoming calls, problems and support requests; spot common trends and underlying problems• Providing regular updates to higher management to ensure the management of any delivery risks or issues• Problem-solving skills are vital for IT specialists to determine the cause of a technological malfunction• Advise and supports users in everyday use of computer equipment, by providing necessary advice and training• Provide feedback to the business which ensures technical reliability and maintains cyber security• Develop sound understanding of IT operations and related applications and systems as well as business related processes and procedures• Actively build and maintain a network of connections across the organisations and externally e.g. suppliers, accreditation bodies, to achieve progress on objectives and advise on solutions; Working with field engineers to visit customers/employees if the problem is more serious
QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES:Essential:• Relevant IT Qualification• Demonstrable experience gained in a similar IT Support role• Experience of using MS and ITIL• Strong organizational & Interpersonal, team working / building skills• Flexible and willing to learn new technologiesDesirable:• IT Degree• MS related Qualification• ITIL training/qualification