Order Management Co-ordinator - 12 Month Maternity Cover
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|Area||Tyne and Wear, England|
|Sector||Engineering & Manufacturing Management, Operations and ExecutiveSupply Chain and Procurement|
|Salary||Up to 30,000 PA + Benefits|
|Job Ref||AA TR 1608|
- COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE:Our client is an established, award winning and world leading engineered solutions business, with strong and sustained investment in people, capital and plant. They design and manufacture bespoke products for use across several sectors for some of the largest companies in the UK and internationally, from Power Generation to Transportation. They possess a strong set of values, and their team work, culture and ethics are at the root of their success.Due to Maternity leave, our client is seeking to appoint a temporary (maternity cover) Order Management Co-ordinator (based in the Gateshead office) who will be responsible for coordinating and monitoring the orders and/or projects from a non-technical perspective. NB: The role duration is 12 months. will be The successful candidate will act as the Day-to-day interface between the customer and all internal departments/stakeholders within the region. You will Coordinate orders for agents, customers and prospects in consultation with the appropriate Regional Sales Manager/s. and will consult internally with the Engineering Department concerning orders, if needed. Ultimately the Order Management Coordinator is responsible for the order from the moment Sales hands over the order until invoicing is completed.
KEY DUTIES & RESPONSIBILITIES:• Coordinate timely and accurate order/project entries into the ERP system• Acknowledgement of orders to Customers based on Logistics delivery commitment• Coordinate Trade Compliance and Logistics for proper export licensing and shipments• Coordinate Commercial Invoicing in a timely manner• Coordinate Complaints and Return Material Authorization (RMAs) when required• Communicate effectively with customers and colleagues across all departments• Maintain files and accurately document all data• Purchasing of buy-out items and services and checking the related invoices• Working with client online project systems to maintain due dates, arrange inspections and shipments, etc.• Ad hoc projects, such as helping colleagues in different departments such as Inside Sales.
QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES:• Experience gained within a similar commercial environment/administrative role with exposure to order management/co-ordination• A business, administration or similar qualification would be advantageous• Analytical and business judgment skills including demonstrated problem-solving and troubleshooting skills. Strong decision-making ability• Ability to maintain a high level of accuracy under time constraints and maintain a helicopter overview• Affinity with technical matters; demonstrated understanding of technology (i.e. complexities of products, equipment and costs)• Independent, self-motivated, team player• Excellent time management skills• Strong Microsoft Office skills including demonstrable excel skills• Preferably a strong knowledge of Microsoft Dynamics (AX)