IT Infrastructure Manager


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2020-02-22 12:15:401970-01-01 Asset Appointments
Job Type Permanent Full Time
Location Cramlington
Area Northumberland, England Cramlington
Sector Engineering & Manufacturing Information TechnologyManagement, Operations and Executive
Salary Competative Package Comensurate With Experience & Expectations
Currency GBP
Start Date ASAP
Advertiser remoteapi
Job Ref AA TR 1512
Job Views 179
Description
COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE:
Our client is a world class, award winning, long established and growing manufacturing business, with strong and sustained investment in people, capital and plant.  They are an acknowledged International leader in terms of size, market penetration and technical capabilities. 
 
This role represents an excellent career development opportunity for an experienced IT Infrastructure Manager. The successful candidate will be responsible for providing reliable, high quality IT Services for the business IT systems and infrastructure. To align service delivery with business needs or exceed customer expectations. To lead the IT Service Desk Team to deliver and support a reliable and cost effective service across all supported systems.
 
KEY DUTIES & RESPONSIBILITIES:
Manages the day to day operational and Projects tasks with the IT Team
Manages IT Service Desk staff by recruiting and training employees, communicating job expectations, and monitoring performance
Overseeing the annual IT budget and ensuring cost effectiveness
Monitoring daily operations, including server hardware, software and operating systems
Coordinating technology installations, upgrades and maintenance
Selecting and purchasing new and replacement hardware and software, when necessary
Testing, troubleshooting and modifying information systems so they operate effectively
Generating performance reports for operating systems and Service Desk function
Assuring all IT activities are performed within the parameters of applicable laws, codes and regulations
Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures
Remaining up to date with advances in technology and industry best practice
Demonstrating deep technical and strategic understanding of the IT Services and Operations delivered to Sterling Pharma
Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors
Responsible for internal and external communications, and for being the primary point of escalation to business issues.
Assisting with the management of relationships with external organisations and suppliers
Managing the IT Service Desk Team. (See structure chart)
 
QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES:
Graduate or equivalent.
At least 2 years’ experience of leading an operations management team in a medium or large IT organisation
Experience in ITIL processes: Service Performance Management, Critical Issues Management, Service Level Management
Experience with implementing and maintaining effective data protection services, including security, backups and disaster recovery
Experience with hybrid environments including on-premises and cloud services.
Strong stakeholder management skills
Desirable
Certification in ITIL
Experience of working with international support teams
Project Experience
A good understanding of cGMP compliance and validation
 
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Asset Appointments Ltd
Portland House
Belmont Business Park
Durham DH1 1TW

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