IT Infrastructure Manager
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|Job Type||Permanent Full Time|
|Sector||Engineering & Manufacturing Information TechnologyManagement, Operations and Executive|
|Salary||Competative Package Comensurate With Experience & Expectations|
|Job Ref||AA TR 1512|
- COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE:Our client is a world class, award winning, long established and growing manufacturing business, with strong and sustained investment in people, capital and plant. They are an acknowledged International leader in terms of size, market penetration and technical capabilities.This role represents an excellent career development opportunity for an experienced IT Infrastructure Manager. The successful candidate will be responsible for providing reliable, high quality IT Services for the business IT systems and infrastructure. To align service delivery with business needs or exceed customer expectations. To lead the IT Service Desk Team to deliver and support a reliable and cost effective service across all supported systems.KEY DUTIES & RESPONSIBILITIES:• Manages the day to day operational and Projects tasks with the IT Team• Manages IT Service Desk staff by recruiting and training employees, communicating job expectations, and monitoring performance• Overseeing the annual IT budget and ensuring cost effectiveness• Monitoring daily operations, including server hardware, software and operating systems• Coordinating technology installations, upgrades and maintenance• Selecting and purchasing new and replacement hardware and software, when necessary• Testing, troubleshooting and modifying information systems so they operate effectively• Generating performance reports for operating systems and Service Desk function• Assuring all IT activities are performed within the parameters of applicable laws, codes and regulations• Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures• Remaining up to date with advances in technology and industry best practice• Demonstrating deep technical and strategic understanding of the IT Services and Operations delivered to Sterling Pharma• Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors• Responsible for internal and external communications, and for being the primary point of escalation to business issues.• Assisting with the management of relationships with external organisations and suppliers• Managing the IT Service Desk Team. (See structure chart)
QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES:Graduate or equivalent.• At least 2 years’ experience of leading an operations management team in a medium or large IT organisation• Experience in ITIL processes: Service Performance Management, Critical Issues Management, Service Level Management• Experience with implementing and maintaining effective data protection services, including security, backups and disaster recovery• Experience with hybrid environments including on-premises and cloud services.• Strong stakeholder management skillsDesirable• Certification in ITIL• Experience of working with international support teams• Project Experience• A good understanding of cGMP compliance and validation