IT Business Partner & Support

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2018-11-24 13:31:181970-01-01Asset Appointments
Job Type Permanent Full Time
Location North Tyneside
Area Tyne and Wear, England North Tyneside
Sector Engineering & Manufacturing Information Technology
Salary Competitive Salary and Benefits Package
Currency GBP
Start Date ASAP
Advertiser remoteapi
Job Ref AA TR 1432
Job Views 109
Our Client is well established engineering/manufacturing business and world leader in their field.
This role represents an excellent career opportunity for an experienced IT Support Professional.
The purpose of the role is to provide first line IT support for all employees across all UK sites. Responsible for monitoring and maintaining the IT systems and network within the organisation. Provide efficient desktop support for all business users. Installing and configuring systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
Install, upgrade, support and troubleshoot XP, Windows 7 and 10 Microsoft Office 2013 and any other authorised desktop applications
Ensure desktops interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, applications servers and administrative systems; 
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment and performs remedial repairs if required; 
Diagnose and quickly resolve a wide range of windows applications and networking issues to help minimize downtime
Support the business and colleagues in finding IT solutions for projects with an innovative approach. 
Maintain and update internal documentation; 
Control the ticketing system and respond in a timely manner to service issues and requests; 
Plan the general preventative maintenance tasks on computers, laptops and printers ensuring they are all upheld with appropriate checks; 
Take ownership and responsibility of queries, issues and problems assigned
Maintain IT records and tracking for area of responsibility.
Develop trends by monitoring and analysing incoming calls, problems and support requests; 
Spot common trends and underlying problems
Providing regular updates to management to ensure the management of any delivery risks or issues
Problem-solving skills are vital for IT specialists to determine the cause of a technological malfunction.
Advise and supports users in everyday use of computer equipment, by providing necessary advice and training; provide feedback to the business which ensures technical reliability and maintains cyber security
Develop sound understanding of IT operations and related applications and systems as well as business related processes and procedures
Develop technical knowledge of new systems and specialised knowledge of certain nominated areas.
Actively build and maintains a network of connections across the Group and externally e.g. suppliers, accreditation bodies, to achieve progress on objectives and advise on solutions
Working with field engineers to visit customers/employees if the problem is more serious
Promote team working
Maintaining records of software licences, managing stocks of equipment, consumables and other supplies
Manage the asset tracking databases which manages all of the computers and scanners, identifying the responsible user who needs to be charged
Bachelor’s degree in Information & Technology or relevant area
Qualification in Microsoft is desirable
Qualification in ITIL is desirable
Preferred Experience: 
Minimum 2 years relevant experience in IT support
Minimum 2 years’ experience using MS and ITIL
Experience in supporting a multi – national user base
Job TypeClear
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Asset Appointments Ltd
Portland House
Belmont Business Park
Durham DH1 1TW

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